BinUnlock provides digital products and digital access. Products may be delivered through direct download, account access, resource access, file archives, download links, or other electronic delivery methods.

Because these products are digital and can be accessed or downloaded immediately after purchase, they cannot be physically returned in the same way as physical goods.

Digital sales are generally final once access has been granted, files have been downloaded, or a digital resource has been made available to the customer.

If a purchased digital product is defective, inaccessible, incorrectly delivered, or not as described, please contact us within 14 days of purchase.

After review, BinUnlock may provide one or more of the following resolutions:

• technical assistance or download support;
• replacement access or a corrected file;
• store credit or alternative digital access;
• a refund, if the issue cannot be reasonably resolved.

Exchanges are not accepted for digital products.

If the wrong product was purchased, contact us as soon as possible. We may review the case, but we cannot guarantee replacement access, store credit, or a refund if the product has already been accessed, downloaded, or delivered.

Unless the product is defective, inaccessible, incorrectly delivered, or materially not as described, refunds are generally not provided for the following situations:

• the customer selected the wrong vehicle, ECU, TCU, engine, hardware, or software version;
• the customer does not have the required tools, software, hardware, or technical experience;
• the customer changed their mind after purchase;
• the customer expected a custom service but purchased a downloadable or account-based digital resource;
• the customer cannot use the product because of local laws, vehicle condition, tool limitations, or third-party software limitations;
• the customer failed to read the product description, notes, requirements, or compatibility information before purchase.

Customers are responsible for ensuring that any use of ECU files, TCU files, tuning files, software references, calibration data, or related digital resources complies with applicable laws, regulations, vehicle requirements, emissions rules, road-use rules, motorsport rules, and local restrictions.

BinUnlock does not guarantee that a digital product is suitable for every vehicle, region, tool, software version, or use case. Compatibility must be verified before purchase.

To request support for a defective, inaccessible, incorrectly delivered, or not-as-described digital product, contact us within 14 days of purchase.

Please include your order details, username, product link, a description of the issue, and any relevant screenshots, error messages, vehicle data, ECU/TCU data, tool information, or software version details.

• Product type: digital products and account-based digital access.
• Returns: accepted for defective, inaccessible, incorrectly delivered, or not-as-described products only.
• Non-defective returns: not accepted after access has been granted or files have been downloaded.
• Exchanges: not accepted for digital products.
• Review window: contact us within 14 days of purchase.