This thread is specifically for the Xentry OpenShell (XDOS) version, which is designed for Mercedes SDconnect C4/C5/C6 multiplexers.
If you are using a J2534 device (like Tactrix OpenPort, Scanmatik, etc.), you need the Xentry PassThru (XPT) version.
While it is sometimes possible to force OpenShell to work with PassThru using wrappers, it is often unstable. I recommend you search the forum specifically for "Xentry PassThru Acronis" or "XPT Image". There are separate threads dedicated to those builds which will work much better for your hardware.
Just a quick tip for your search: Look for "XPT" (Xentry PassThru) in the thread titles. That is the standard abbreviation used on this forum for the version compatible with J2534 devices like yours.
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