Post #181
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8171
The name in your screenshot (
JuanRoma) matches the name the key was issued for, so the failure is almost certainly on the other half of the pair — the HWID — or a character that got mangled during paste.Check these two things first
- Compare the HWID currently shown in DST —
BFD12-F570B-D1BA6-6394D-272A7-5CCCA-3A259-008C2— against the HWID you posted in the original request. DST validates name + HWID together, so if you requested from a different PC, or the machine has since had an OS reinstall, disk or board change, the old key will not validate on this ID. - Re-enter the key using the clipboard icons on the right of the Name and Key fields rather than typing or hand-editing it. In that font
I/l,0/Oand+/=are easy to confuse, and one wrong character gives exactly this popup. Paste it as a single line with no leading/trailing space and no line break.
If the paste is clean and it still fails, the HWID has changed since the key was generated. In that case post the current HWID exactly as copied from the field, on its own line, plus the registration name you want, and it can be reissued. Worth noting: a reissue for a HWID already registered to your account is free, but a genuinely new distinct HWID consumes a device slot against your account allowance.
Which is it — same PC as your original request, or a new/rebuilt machine?