DTS Monaco — Daimler Diagnostic Engineering Suite

DTS Monaco - Mercedes Benz OBD2 Diagnostic & Programming 9.02

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DTS Monaco — Daimler Diagnostic Engineering Suite
DTS Monaco - Mercedes Benz OBD2 Diagnostic & Programming 9.02
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Overview Updates (2) Reviews (3) History Discussion
aj310 said:
Type of drive ?
Click to expand...

Yes, you want to select the Drive category (sometimes labeled as Drive System or Antrieb).

In the EQE (W295), the High Voltage and Charging systems are grouped under Drive.

Here are the specific Control Units you need to check inside that menu:

  • N82/2 - Battery Management System (BMS)
    • This is the most important one. It controls the main contactors (relays) inside the battery.
    • If this module has a "Crash Detected" or "Insulation Fault" code, it disables all charging.
  • N24/3 - Charger (OBC)
    • This is the On-Board Charger for AC charging.
    • Check this if your AC charging is failing but the car still drives.
  • N127 - Electric Drivetrain (eATS)
    • This is the main powertrain controller. It often stores the "Interlock" status (the safety loop).

What to do:
1. Go to Control Units -> Drive.
2. Enter N82/2 (BMS) first.
3. Go to the Fault Codes tab.
4. If you see a code like "The high-voltage on-board electrical system is deactivated due to a crash", go to the Special Procedures (or Adaptations) tab and look for "Unlock High Voltage System".
 
My car lost charging because of a small accident and airbags deployed everything is good as far as structure just car won’t charge anymore
 
aj310 said:
My car lost charging because of a small accident and airbags deployed everything is good as far as s...
Click to expand...

Since the airbags deployed, this is almost certainly a hardware issue first, and a software issue second.

In the EQE (W295), when the airbag control unit triggers, it sends a signal to the Pyrofuse (Pyrotechnic Separator) to physically explode and cut the High Voltage (HV) line to prevent a fire.

You cannot fix this with software alone.

Here is the step-by-step repair procedure for a crash-locked EQE:

1. The Pyrofuse (Hardware Check)
If the airbags went off, the Pyrofuse is 99% likely blown.
  • This fuse is located in the F32 or F33 Pre-Fuse Box (usually near the 12V battery or under the cowl).
  • You must check it for continuity with a multimeter (with the HV system disabled/safe).
  • If it is open (blown), you must replace the entire fuse block.
  • Symptom: If you try to clear codes in Xentry, they will immediately return as "Open Circuit" or "Interlock Loop Open."

2. The Software Unlock (BMS Reset)
Once the physical fuse is replaced, the Battery Management System (BMS) will still be "Locked" because it remembers the crash.

You must perform the "Unlock High-Voltage System" routine.

In Xentry:
  • Go to Control Units -> Drive -> N82/2 (BMS).
  • Select Adaptations (or Special Procedures).
  • Look for Teach-in processes or Commissioning.
  • Select "Unlock high-voltage on-board electrical system after crash".

3. If Xentry Fails (ZenZefi Security)
The EQE (W295) is protected by the new Mercedes security architecture (ZenZefi).
If Xentry asks for a "Certificate" or "User Login" when you try to unlock the BMS, you cannot proceed with offline Xentry.

In that case, you must use DTS Monaco to force the reset:
Code: 
ECU: BMS_GEN5 (or similar for EQE)
Service: RoutineControl
Routine: "Unlock_HV_System" or "Reset_Crash_Data"

Summary:
Do not waste time trying to code it yet. Check the Pyrofuse first. If that fuse is blown, the car will never charge, no matter what you do in the software.
 
aj310 said:
I changed both purpose drove the car just car never charged back up
Click to expand...

That is a very specific situation. If the car drives but does not charge, it means the main High Voltage contactors are working (so the Pyrofuse is definitely good), but the Charging Logic is still locked in "Safety Mode."

The BMS (Battery Management System) allows discharging (driving) to get you to a shop, but it disables charging (AC and DC) to prevent a fire risk while the car is unattended.

You need to clear the Crash Signal specifically from the Charging Modules.

Here is exactly where to look in Xentry:

Step 1: Unlock the BMS (N82/2)
Even though you can drive, the BMS still holds a "Crash Detected" flag that blocks the charger.

  • Go to Control Units -> Drive -> N82/2 Battery Management System.
  • Select the Adaptations (or Special Procedures) tab.
  • Look for a line that says: "Enable charging" or "Reset crash signal".
  • Run that procedure.

Step 2: Unlock the On-Board Charger (N24/3)
The AC Charger module often locks itself independently during a crash.

  • Go back to Control Units -> Drive.
  • Select N24/3 (OBC / Charger).
  • Check Fault Codes first. If you see "Crash signal received," it is locked.
  • Go to Adaptations or Teach-in processes.
  • Look for "Resetting of crash data" or "Unlock component".

Step 3: The 12V Battery Check
This is critical for the EQE. If the car sat for a while after the accident, the 12V battery might be weak.
  • If the 12V battery is below a certain voltage, the BMS will refuse to close the charging contactors.
  • Check the voltage in the top right of Xentry. If it is below 12.5V, connect a strong external power supply (charger) to the 12V jump points under the hood while you try to unlock it.

If Xentry Asks for a Certificate (ZenZefi):
Since this is a W295 (EQE), Xentry might block these resets and ask for an online login. If that happens, you cannot do it with Xentry OpenShell. You will have to use DTS Monaco to send the "Hard Reset" command directly to the ECU.

Let me know if Xentry lets you run the "Enable Charging" routine or if it pops up a login window.
 
aj310 said:
How would I do it in dts
Click to expand...

Using DTS Monaco is the correct approach if Xentry is blocked by security certificates, but be very careful. DTS Monaco is an engineering tool—it has no safety checks and does not ask "Are you sure?".

Here is the procedure to unlock the High Voltage (HV) system on the EQE (W295) using DTS Monaco.

Prerequisites
  • You must have the correct SMR-D file for the EQE Battery Management System (usually named BMS_GEN5.smr-d or similar).
  • Your VCX SE must be connected and recognized in DTS Monaco.

Step 1: Connect to the ECU
1. Open DTS Monaco.
2. Create a new Workspace (or use "Temporary Workspace").
3. Add the SMR-D file for the BMS (Battery Management System).
* Look for: BMS_GEN5 (most common for EQE/EQS) or SG_BMS.
4. Start the workspace and ensure the ECU is "Reachable" (Green indicator).

Step 2: Unlock Security (Seed & Key)
You cannot reset crash data without unlocking the ECU's security level first.
1. Go to the Diagnostic Services tab.
2. Find the group Security Access.
3. You need to unlock a high security level. For HV systems, it is usually:
* Level 37 (Safety / Crash)
* OR Level 67
* OR Level 0B (Development)
4. Select the level and click Unlock (or Request Seed -> Send Key).
* Note: If you get a "Negative Response", your DTS installation might lack the specific Seed/Key DLLs for the W295 chassis.

Step 3: Run the Reset Routine
Once unlосkеd, you need to send the command to clear the crash lock.
1. Go to the Routine Control tab (sometimes inside Diagnostic Services).
2. Search for a routine with one of these names (exact names vary by SMR file version):
Code: 
Routine_Unlock_HV_System
Routine_Reset_Crash_Data
Routine_Enable_Charging
Routine_Clear_Lock_Status
3. Select the routine and click Start (or Execute).
4. Look at the bottom log. You MUST see a Positive Response (usually green text).

Step 4: Hard Reset and Clear Codes
After the routine finishes:
1. Go to ECU Reset.
2. Select Hard Reset (11 01) and execute it.
3. Wait 10 seconds.
4. Go to Clear DTC and execute it to wipe the fault codes.

Final Check:
Disconnect the laptop, lock the car, wait 15 minutes (bus sleep), then unlock and try to charge. If the Pyrofuse is good and the routine passed, it will charge.
 
p2e3262

That is the code I’m getting for my ac charger where would I go to clear this code
 
aj310 said:
p2e3262

That is the code I’m getting for my ac charger where would I go to clear this code
Click to expand...

That code (P2E3262) confirms exactly what we suspected: The On-Board Charger (OBC) is Hard Locked due to the accident.

The code roughly translates to: *“Component is deactivated due to crash signal / Signal comparison failure.”*

Important: You cannot simply "Clear" this code with the eraser button. It will come back instantly because the software inside the charger is in "Safety Mode." You must run a specific Unlock Routine first.

Here is the exact path in Xentry to fix it:

Step 1: Connect to the AC Charger
  • Go to Control Units -> Drive.
  • Select N24/3 - On-board electrical system charger (OBC).

Step 2: The Unlock Procedure
Do not go to "Fault Codes" yet. Go to the Adaptations or Special Procedures tab (depending on your Xentry version).

Look for a menu item named one of the following:
  • “Unlock component after crash”
  • “Resetting of crash data”
  • “Enable charging”
  • “Commissioning of the high-voltage charger”

Procedure:
1. Select the routine.
2. Follow the screen prompts (usually: Ignition ON, Engine OFF).
3. Wait for the confirmation "Procedure Successful."

Step 3: Clear the Code
Only after the unlock routine says "Successful" can you go back to the Fault Codes tab and click Clear Fault Memory. The code P2E3262 should now disappear and not return.

If Xentry Fails (Access Denied)
If Xentry asks for a username/password or says "Certificate Missing" when you click the Unlock routine, you are hitting the ZenZefi security wall.

In that case, you must use DTS Monaco to force it:
1. Open the workspace for the Charger (OBC_GEN5 or similar).
2. Unlock Security Level (usually Level 37 or 0B).
3. Go to Routine Control.
4. Execute: Routine_Reset_Crash_Data or Routine_Unlock_Component.
5. Execute: Hard_Reset.
 
aj310 said:
Them functions aren’t available on regular xentry
Click to expand...

Correct. On the newer W295 (EQE) and W297 (EQS), Mercedes hides these "Critical Safety" unlock functions in standard Xentry to force dealers to go online.

You must use DTS Monaco to force the unlock.

Here is the exact procedure to clear the P2E3262 crash lock in the Charger (OBC) using DTS Monaco.

Step 1: Load the Correct ECU
1. Open DTS Monaco.
2. You need to find the SMR-D file for the On-Board Charger.
- Search for OBC223 (This is the most common variant for EQE/EQS).
- If not found, try SG_OBC or OBC_Gen5.
3. Connect to the ECU. Check that the "Contact" icon is green (ECU is communicating).

Step 2: Unlock Security (Critical)
You cannot reset crash data without unlocking the "Safety" security level first.
1. Go to the Diagnostic Services tab.
2. Find Security Access.
3. You need to unlock Level 37 (Safety/Crash) or Level 0B (Development).
- Select Security_Access_Level_37 (or similar).
- Click Request Seed -> Send Key.
- *Note: If it fails (Negative Response), you need a specific "Seed/Key Calculator" or DLL for the W295 chassis.*

Step 3: Run the Crash Reset Routine
Once the lock is open (Security unlосkеd):
1. Go to the Routine Control tab.
2. Search for the crash reset routine. The name varies slightly by SMR version, but look for:
- Routine_Crash_Reset
- Routine_Check_Routine_Crash_Reset
- Routine_Enable_Charging_After_Crash
- Routine_Unlock_Component
3. Select it and click Start (or Execute).
4. Watch the output log at the bottom. You need to see a Positive Response (usually green text like 51 01 ...).

Step 4: Hard Reset
After the routine says "Positive Response":
1. Go to ECU Reset.
2. Select Hard Reset (11 01).
3. Click Execute.
4. Wait 10 seconds for the module to reboot.

Step 5: Clear Codes
1. Go to Clear DTC.
2. Execute the clear command.
3. Read DTCs again. The P2E3262 should now be gone (or stored as "Historic" only).

Warning: If the routine fails with "Conditions Not Correct," ensure the Ignition is ON but the High Voltage system is NOT active (car not "Ready to Drive"). Sometimes you need to plug in the charger (AC) just to wake up the OBC, even if it doesn't charge yet.
 
aj310 said:
voltage number 592 and 135 have value of sna what does that mean
Click to expand...

SNA stands for Signal Not Available.

In the context of a crashed EQE (W295), seeing SNA for voltage values is normal and confirms that the system is in "Safety Lockout" mode.

Here is what is happening:

1. The Software Lock (P2E3262)
Because the Charger (OBC) has the "Crash Signal" code stored, it has intentionally stopped reading or broadcasting those voltage values. The module effectively "blinds" itself for safety. It will not report a voltage (it sends SNA) until you perform the Unlock Routine in DTS Monaco.

2. The Physical Disconnect
Even though you replaced the Pyrofuse and the car drives, the Charging Contactors (relays) inside the battery or the junction box are likely still commanded to stay OPEN by the BMS.
* If the contactor is open, the sensor cannot "see" the voltage.
* Therefore, the value is "Not Available" (SNA).

How to verify if it's serious:
Check the Cell Voltages (Cell 001, Cell 002, etc.) in the BMS actual values.
  • If you see individual cell voltages (e.g., 3.60V, 3.70V): Your battery is healthy. The SNA on the other lines is just the software lock blocking the charger.
  • If ALL Cell Voltages are SNA: You have a broken communication wire (CAN bus) inside the battery pack or to the BMS.

Solution:
You must proceed with the DTS Monaco Unlock I described in the previous post. Once you successfully run Routine_Unlock_Component or Reset_Crash_Data and clear the P2E3262 code, the SNA values will turn back into real numbers (e.g., 0V or 400V).
 
aj310 said:
I can’t clear the crash data through regular xentry
Click to expand...

That is correct. As mentioned, on the EQE (W295), Mercedes blocks these specific "Crash Reset" functions in standard Xentry to force you to use their online server (ZenZefi).

You must use DTS Monaco to bураss this.

Here is the exact procedure to clear the crash data in the Charger (OBC) using DTS Monaco.

Step 1: Load the Correct ECU File
1. Open DTS Monaco.
2. You need to load the SMR-D file for the Charger.
* For the W295 EQE, the ECU is usually named OBC223 (or sometimes SG_OBC or OBC_Gen5).
* If you don't have a project loaded, look in C:\ProgramData\Mercedes-Benz\Xentry\Kontexte\ODXProjekte\PKW_COMMON\dbr (or similar) to find OBC223.smr-d.

Step 2: Connect and Unlock Security
You cannot run the reset routine without unlocking the security level first.
1. Open the Diagnostic Services tab.
2. Find Security Access.
3. You need to unlock Level 37 (Safety/Crash) or Level 0B (Development).
* Select Security_Access_Level_37 (or similar).
* Click Request Seed -> Send Key.
* *Note: If you get a "Negative Response" or "Key Invalid", your DTS installation is missing the specific Seed/Key DLLs for the W295. You will need to find a "Seed Key Calculator" for Mercedes to generate the key manually.*

Step 3: Run the Reset Routine
Once the padlock icon is open (Security unlосkеd):
1. Go to the Routine Control tab.
2. Search for the crash reset routine. In OBC223, it is often named:
* Routine_Crash_Reset
* Routine_Unlock_Component
* Routine_Enable_Charging_After_Crash
* IO_Control_Crash_Signal_Reset
3. Select it and click Start (or Execute).
4. Check the log: You must see a Positive Response (usually green text like 50 01 ... or 51 01 ...).

Step 4: Hard Reset
After the routine says "Positive Response":
1. Go to ECU Reset.
2. Select Hard Reset (11 01).
3. Click Execute.
4. Wait 10 seconds for the module to reboot.

Step 5: Clear Codes
1. Go to Clear DTC.
2. Execute the clear command.
3. Read DTCs again. The P2E3262 should now be gone, and the SNA values should turn into real voltage readings.
 
aj310 said:
I found the code how do I clear these codes p1c8000
Click to expand...

The code P1C8000 is located in the N82/2 Battery Management System (BMS).

It generally translates to: *"The actuator 'High-voltage battery disconnect unit' has a malfunction" or "Crash detected in HV system."*

Since you already replaced the Pyrofuse, this code is just the BMS "remembering" that the fuse blew. It is software-locked.

Here is how to clear it in DTS Monaco:

Step 1: Open the BMS Project
1. In DTS Monaco, load the SMR-D file for the Battery.
* Look for: BMS_GEN5 (most common for EQE/W295).
* It might also be listed as SG_BMS or BMS223.
2. Connect and ensure the "Contact" icon is green.

Step 2: Unlock Security (Critical)
You cannot reset the Pyrofuse status without Security Access.
1. Go to Diagnostic Services -> Security Access.
2. Select Level 37 (Safety) or Level 0B (Development).
3. Click Request Seed -> Send Key.
* *If you don't have the seed/key calculator for W295, you might get a "Negative Response". You need a working unlock to proceed.*

Step 3: Run the Pyrofuse Reset Routine
1. Go to Routine Control.
2. Search for one of these routines (names vary by SMR version):
* Routine_Reset_Pyrofuse_Event
* Routine_Unlock_HV_System
* Routine_Clear_Crash_Data
* Routine_Commissioning_HV_Disconnect_Unit
3. Select it and click Start (or Execute).
4. Wait for the Positive Response (green text).

Step 4: Hard Reset & Clear
1. Go to ECU Reset -> Hard Reset (11 01).
2. Wait 10 seconds.
3. Go to Clear DTC and execute.
4. Read codes again. P1C8000 should be gone.

Important Note:
If the code returns immediately after the Hard Reset, check the small 2-pin sensing wire on the new Pyrofuse. If that plug is loose or the new fuse is defective, the BMS will trigger P1C8000 again instantly because it "sees" an open circuit.
 
aj310 said:
Where can I find the flash files for we Mercedes
Click to expand...

If you are looking for the files to use in DTS Monaco, it is important to distinguish between Diagnostic Files (needed to connect and unlock) and actual Flash Files (needed to reprogram/update the software).

1. Diagnostic Files (SMR-D)
To connect to the ECU in DTS Monaco and perform the "Unlock" or "Reset" routines we discussed, you need the .smr-d file. You likely already have these installed with Xentry.

Check these folders on your laptop:
Code: 
C:\ProgramData\Mercedes-Benz\Xentry\Kontexte\ODXProjekte\PKW_COMMON\dbr
C:\Program Files (x86)\Mercedes-Benz\Xentry\Kontexte\ODXProjekte\PKW_COMMON\dbr
Look for files like BMS_GEN5.smr-d or OBC223.smr-d.

2. Flash Files (SMR-F / CFF)
If you actually need to re-flash the software (update the ECU firmware), you need the .smr-f or .cff files.

If you have Xentry installed, many are stored here:
Code: 
C:\ProgramData\Mercedes-Benz\Xentry\Flash
C:\Program Files (x86)\Mercedes-Benz\SDFlash\Release

3. If files are missing
If you do not have the specific file for the W295 (EQE), you need to download the Mercedes Flash DVD (SDFlash) collection.
  • Search this forum for "SDFlash [Year] Download" (e.g., SDFlash 2023 or 2024).
  • These are large archives (30GB+) containing the firmware for every module.

Important: For the crash reset (P1C8000 / P2E3262), you usually do not need to re-flash the unit. You just need the correct SMR-D file to send the unlock command. Flashing a crashed unit without unlocking it first often fails.
 
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